Consumer problems

Where to take a consumer problem in Korea

Find a counselling contact, then see the next step if the problem is not resolved through counselling.

Sources checked 2026.10.17 06:27 KST

Where are you in the process?

I need a counselling contactCounselling has not resolved it

Start with a counselling contact

1Find a consumer counselling contact
Consumer24 lists counselling organisations. The nationwide consumer counselling number is 1372; the caller pays the call charges.
Official counselling contacts ↗
Source: Consumer24 counselling organisations (Korean)
2Check the chosen organisation’s conditions
The system recommends a settlement between the parties. Read the chosen organisation’s own conditions and process before submitting a case.
Counselling and redress system ↗
Source: Consumer24 counselling and redress (Korean)

Use these reminders to prepare. Submit reports or requests on the official service.

Note the purchase or service and its dateDescribe what went wrongNote the business’s response and your desired outcome

Preparation checked: 0/3

Our English guide is based on the Korean official sources above.