Ministry of the Interior and Safety outlines AI service expansion

South Korea's Ministry of the Interior and Safety on Aug. 5 released a work report outlining second-half plans to expand AI-based administrative services, upgrade disaster-safety management and support regional vitality.

The ministry plans to pilot by year-end a service that automatically submits administrative-benefit applications once applicants satisfy eligibility requirements. It also plans to expand AI Government24's conversational functions, including issuing administrative documents, and connect the AI National Secretary to private applications for more automatic benefit requests.

In August, the ministry will launch a one-stop service for complex administrative applications, allowing users to make related requests together, while expanding dedicated organizations across local governments and reinforcing caseworkers, including experienced civil servants.

Within government, it will expand an intelligent work-management platform to 47 central administrative agencies by December and provide an AI development environment for civil servants. The ministry aims to train 20,000 civil-service AI specialists by 2030 while strengthening standards and designing recovery systems for AI services.

The report cites 715 additional frontline staff and broader incentives as measures to strengthen local governments' response capacity.

For regional vitality, its local-autonomy agenda includes an ordinance legislative-evaluation system, longer review periods for budget proposals and a comprehensive residents' autonomy plan due by December to improve local transparency and accountability.